For paid, because I work with such a large team it would be too expensive to upgrade. I don't need my clients contacting everyone directly or vise versa. I have to create several Slack accounts for different teams/clients. Because each user has a profile with contact details, it prevents me from mixing my teams together with other teams and clients. I love all the free features it comes with but it be great if I have more privacy features for my team and clients. We use it every day and a lot of my clients are now using it too. This is a game changer for my digital marketing agency.
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